Our goal at Zerodraft is to provide you with the best communication and provide timely assistance and support whenever you need it. By opting in for SMS/Text Messages, you may receive important updates, service reminders, and direct assistance conveniently to your mobile device. Rest assured, we respect your privacy and will only send you relevant information that adds value to your relationship with us.
Opt-in
To opt in to receive SMS text messages, you must actively choose to give consent via our “Short Message Service (SMS) and Email Consent Form”, or by texting the keyword “START” when prompted when messaging into our system. Enrollment is never presumed or automatically applied. When opting in, the specific purpose of the messaging service will be clearly defined.
By opting in, you agree that your data will be used solely for scheduling, receiving updates, and communication and will not be sold or distributed to any third parties.
Examples include receiving alerts, participating in chat, educational content, fraud alerts, promotional marketing, public service announcements, two-factor authentication, and surveys. This ensures transparency and relevance of the messages you receive.
Opt-out
You may opt out of any SMS Text Message communication at any time, which will remain in effect until you explicitly opt in again. To opt out, you can simply reply “STOP” from the device that is enrolled. You may also contact customer service to process your opt-out request at 315-455-9376 or email [email protected]
Requesting Help
If you require assistance regarding our messaging services, you may reply with the keyword “HELP” to receive information on how to contact support. You’ll receive a message with client support details and additional instructions. Please note that using “HELP” does not unsubscribe you from messages. If you wish to stop receiving messages, you must reply with “STOP” as outlined in our messaging opt-out policy. For further assistance, you can also reach out to our support team at 315-455-9376 or email [email protected].
Information Collected
When you opt in, we might collect personal details like your mobile number, message content, and other supplied information. Rest assured, the information you provide will not be marketed or sold.
Message Frequency
The estimated frequency of your messages will be clearly defined during the opt-in process. However, text message frequency may vary based on account activity. We strive to send you only relevant messages.
Message and Data Rates
Standard rates apply when you receive and send SMS Text Messages, and these rates may vary. Check with your service provider to understand the specific costs associated with sending and receiving SMS text messages under your current plan.
Terms of Service
By using Zerodraft services, including signing up for text messages, you expressly consent to collecting, using, and sharing your personal information as outlined in our Privacy Policy. You acknowledge that you have read, understood, and agreed to our Terms of Service and Privacy Policy, including the terms related to data collection, communication, and security.
You further consent to receive text messages from Zerodraft, including customer care and account notification messages. You may opt out of receiving customer care and account notification messages at any time by following the opt-out instructions provided in the messages. Your continued use of our services constitutes your ongoing consent to these terms.
SMS Privacy
Opt-out procedures
You may choose to stop receiving customer care and account notification text messages from Zerodraft at any time. To opt out, simply reply to any text message you receive from us with the word ‘STOP’ or ‘UNSUBSCRIBE.’ Once we receive your opt-out request, we will promptly remove your number from our Customer Care messaging list. Please note that opting out of customer care and account notification messages will not affect your ability to receive important service-related communications.
Opt-out instructions
If you no longer wish to receive text messages from Zerodraft, you can opt out at any time by replying with the word ‘STOP’ to the number from which you received the message. Upon receiving your request, Zerodraft will promptly remove you from our messaging list, and you will no longer receive further text communications from us.
Help Instructions
If you need assistance or have any questions regarding the SMS notifications you receive from Zerodraft, you can reply with the word "HELP" to any SMS message.
Message frequency and content
By subscribing to Zerodraft text messaging service, you agree to receive customer care and account notification, Message and data rates may apply. You can opt out of receiving these messages at any time by following the instructions provided in each message.
Liability and disclaimers
DENNIS ROSE & ASSOCIATES P.C. is not responsible for any delays, failures in delivery, or any other issues related to the transmission or receipt of text messages. Delivery of text messages is subject to effective transmission by your mobile carrier and is not guaranteed by Genesis Behavioral Health Services, LLC.
By subscribing to our SMS services, you acknowledge and agree that Zerodraft will not be liable for any damage, losses, or injuries arising from or related to the use or failure to receive any text messages, including but not limited to, delays, non-delivery, or technical issues. Your use of our SMS services is at your own risk, and we provide our services on an ‘as-is’ basis without any warranties of any kind, express or implied.
Data security and information handling
Zerodraft is committed to protecting the security of your personal information. We implement industry-standard security measures to safeguard your data against unauthorized access, use, or disclosure. However, it is also your responsibility to protect the confidentiality of your account information, and any passwords associated with your use of our services.
You agree to notify Zerodraft immediately of any unauthorized use of your account or any other security breach. Zerodraft will not be liable for any loss or damage arising from your failure to protect your account or personal information adequately. By using our services, you acknowledge and accept that no data transmission over the Internet or mobile networks can be guaranteed to be 100% secure, and therefore, you use our services at your own risk.
Key provisions of a 10DLC-compliant Privacy Policy
Zerodraft collects personal information from you when you interact with our services, including when you sign up, make purchases, or communicate with us via text messages. The types of information we collect may include your name, contact details, payment information, and any other information you voluntarily provide.
We use this information to provide, maintain, and improve our services, process transactions, communicate with you, and comply with legal obligations. Your information may be shared with trusted third-party service providers solely for the purpose of operating our business and fulfilling our commitments to you. Zerodraft do not sell, rent, distribute, or trade your personal data to third parties unless legally required to do so. Any information shared with third parties is exclusively for the purpose of delivering our services to you. We assure you that your data will never be shared with third parties for marketing purposes. You have the right to access, correct, or delete your personal information at any time, and we are committed to handling your data in a secure and transparent manner.
Data protection
Zerodraft takes the security of your personal information very seriously. We employ industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, disclosure, or destruction. We continuously monitor our systems to ensure your information is safe and secure, and we are committed to maintaining the highest levels of data protection to safeguard your privacy.
Explicit non-sharing of information
Zerodraft is committed to upholding the highest standards of privacy for all personal information collected through our text messaging services. We do not sell, rent, distribute, or trade your personal data to third parties unless legally required to do so. Any information shared with third parties is exclusively for the purpose of delivering Zerodraft services to you. We assure you that your data will never be shared with third parties for marketing purposes.
Changes to the privacy policy
Zerodraft may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When Zerodraft make changes, we will notify you by updating the “Last Updated” date at the top of this policy. In the event of significant changes, we will provide more prominent notice, such as sending an email notification or displaying a notice on our website.
By continuing to Zerodraft services, after these changes, you agree to the revised Privacy Policy. Zerodraft encourages you to periodically review this policy for the latest information on our privacy practices.
Contact
By submitting this form and signing up for texts, I agree to receive customer care and account notification SMS messages from Zerodraft. I understand that consenting to receive SMS messages is not a condition of purchase or service. Msg & Data Rates May Apply. You can also request additional information by texting HELP. Messaging frequency will vary. To Stop text STOP. Further disclosure of Terms & Conditions and Privacy Policy.
